Legal
This policy explains how GSIB collects, uses, protects, and shares personal information when you use our banking, lending, and investment services.
Effective date: May 21, 2026
Information We Collect
We collect identity and contact details, account activity, device and session data, and communications with support. This helps us deliver banking features, verify identity, and prevent abuse.
How We Use Information
We use your information to provide services, process transactions, detect fraud, comply with legal obligations, personalize account experience, and communicate important updates.
How We Share Information
We share information only with service providers, payment networks, compliance partners, and authorities when required by law. All providers are bound by confidentiality and security obligations.
Data Security and Retention
We use layered security controls, including encryption and monitoring, to protect your data. We retain information only as long as required for legal, regulatory, operational, and security purposes.
Your Privacy Choices
You may manage communication preferences, request copies of personal data, and ask for correction of inaccurate records. Some rights may vary based on your location and legal requirements.
Cookies and Similar Technologies
We use cookies and similar tools to maintain sessions, improve performance, and understand product usage. You can control certain preferences through browser settings.
Quick Highlights
- We only collect data needed to operate, secure, and improve GSIB services.
- We do not sell personal information to third parties.
- You can request access, correction, or deletion of eligible personal data.
Contact Us
Privacy Team: privacy@gsibank.com
Data Requests: dpo@gsibank.com
Address: 10 Canary Wharf, London, E14 5AB