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Frequently Asked Questions

Quick answers to common banking and platform questions.

How long do transfers take?

Most domestic transfers settle within minutes; some external rails can take up to one business day.

Are investment accounts insured?

Bank deposit accounts are FDIC-insured; investment products are not FDIC-insured and may lose value.

How do I lock a card?

Open your dashboard, select the card, and use the lock control instantly.

Can I export statements?

Yes, monthly and custom-range statements are available in PDF and CSV formats.